Refund policy

Vibe District – Refunds & Returns Policy

At Vibe District, your satisfaction is important to us. If something isn’t right, we’re here to help.

Returns Window

We offer a 10-day return policy, which means you have 10 days after receiving your item to request a return.

Eligibility for Return

To be eligible for a return:

  • Your item must be in the same condition you received it — unworn, unused, with tags, and in its original packaging.

  • You’ll also need to provide proof of purchase (e.g., order number or receipt).

Change of Mind / Wrong Sizing

We do not offer refunds for change of mind or incorrect sizing. However, we may offer an exchange or store credit within the 10-day return period if:

  • The item is in original, saleable condition.

  • You contact us within the return window.

Please note that customers are responsible for return shipping costs for exchanges due to change of mind or sizing issues.

How to Start a Return

To initiate a return, please email us at vibedistrictau@gmail.com. Once your return is approved, we’ll provide the return address and further instructions.
Returns must be sent to:

Vibe District
1A Hill Street, Dulwich Hill NSW 2203, Australia

Do not send items back without receiving return confirmation.

Damages and Incorrect Orders

Please inspect your item upon arrival. If you receive an item that is:

  • Defective

  • Damaged

  • Incorrect

Contact us immediately at vibedistrictau@gmail.com, and we’ll resolve the issue promptly — including a refund, exchange, or replacement in line with Australian Consumer Law.

Non-Returnable Items

We cannot accept returns for:

  • Sale items

  • Gift cards

  • Personal care products (e.g., fragrance, beauty items)

  • Custom or personalized products

  • Hazardous materials (e.g., flammable items)

Exchanges

To make an exchange:

  1. Email us to request the exchange.

  2. Return your original item after approval.

  3. Once received and inspected, we’ll issue store credit or advise on how to purchase the correct item.

Refunds

If your return is approved for a refund (e.g., in the case of a faulty or incorrect item), you’ll be refunded to your original payment method within 10 business days after we receive and inspect your return.
Please note that your bank or credit card provider may take additional time to process the refund.

If it has been more than 15 business days since your refund was approved and you haven't received it, please contact us.